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Brain Injury Services Gives Hope and Long-Term Help to Survivors

December 22, 2014

About Brain Injury Services

For the last 25 years, Brain Injury Services has been dedicated to the long-term care and well-being of survivors of traumatic brain injury. The organization has successfully developed several groundbreaking programs – from pediatric care to supported living assistance – and is committed to serving individuals with brain injuries in Virginia.

"Brain Injury Services plays a significant role in our community. We empower survivors to repair lives, recover possibilities and restore hope," said Karen Brown, Executive Director of Brain Injury Services. "We give hope and long-term help to survivors, building the skills and confidence they need to lead a fulfilling and productive life."

Brain Injury Services has helped thousands of individuals in Northern Virginia – and plans to help many more.

95 Express Lanes Grant Program Support

Brain Injury Services speaker's bureau program features knowledgeable brain injury survivors who are eager to share their experiences with the community. The speakers discuss their challenges, successes and insights with a variety of groups in the Washington, D.C. area.

"We find that there is a compassionate response and a better understanding of the challenges after the presentations," Brown said. "No one can explain, teach or talk about brain injury better than those who have experienced one themselves."

The grant funds provided by Transurban-Fluor were put toward a variety of speaker bureau items including preparing speakers, promoting the program and providing educational materials at presentations. The grant money enabled the organization to professionalize their efforts – which ultimately helps to promote the mission of the program more effectively.

As several speakers were injured in vehicle accidents, Transurban-Fluor also chose to support the organization's speaker's bureau due to their commitment to safety while driving – a main focus for Transurban-Fluor and the Express Lanes project.

More Information

To learn more about Brain Injury Services and ways to get involved, please visit www.braininjurysvcs.org.

Keeping Prince William Beautiful through Litter Removal and Education

December 22, 2014

About Keep Prince William Beautiful

Just last year, Keep Prince William Beautiful volunteers removed more than 87,000 pounds of litter from within Prince William County.

For more than 30 years, Keep Prince William Beautiful has served as the community's resource for litter cleanups.  Keep Prince William Beautiful is a non-profit environmental organization that provides pre-cleanup litter education and safety training, trash bags, landfill vouchers, gloves, vests, marketing assistance and giveaways to aid in the efficiency of cleanups.

Keep Prince William Beautiful takes pride in encouraging individuals to take responsibility for improving their community's environment. To effect change in the county, the organization offers programs varying from interactive classroom lessons to hands-on community activities which help educate the community on litter removal, recycling and water quality.

95 Express Lanes Grant Program Support

The 95 Express Lanes team chose to support Keep Prince William Beautiful because its community cleanups benefit not only the 400,000+ residents of Prince William County, but also the surrounding local businesses, government and tourists.

"The 95 Express Lanes project corridor is the gateway to our community, therefore keeping the Prince William area clean impacts everyone who enters and exits our community," said Kiliaen Anderson, Executive Director of Keep Prince William Beautiful. "Keep Prince William Beautiful is very grateful for the funding provided by Transurban-Fluor. Without the support, we would not have been able to provide the necessary supplies for our cleanups."

Trash grabbers, heavy-duty gloves and safety signs were purchased with the funding provided by Transurban-Fluor. The funding helped to ensure the safety of more than 700 volunteers and 40 home owners associations who participated in the spring cleanup, and resulted in the removal of more than 85,615 pounds of litter from within the county.

More Information

To find out more about Keep Prince William Beautiful and ways to get involved, visit www.kpwb.org.

Aquia District Cub Scouts Plant Trees off Centreport Parkway Exit Ramp

December 22, 2014

On May 11, 2013, local Cub Scouts participated in a volunteer event to landscape an area off I-95 southbound near the Centreport Parkway exit ramp in Stafford County. The Cub Scouts, from Aquia District Pack 213, were joined by Virginia Delegate Mark Dudenhefer, Stafford County Supervisor Cord Sterling and representatives from the 95 Express Lanes project.

The volunteers and elected officials in attendance planted more than 20 trees, provided under the 1,000 Trees in 1,000 Days program. Through the program, Transurban-Fluor is partnering with communities located near the 95 Express Lanes corridor to plant 1,000 trees over the course of the project's construction.

Delegate Mark Dudenhefer and Supervisor Cord Sterling identified the Centreport Parkway area as a good candidate for the 1,000 Trees program.

Springfield Boy Scouts Plant Trees at Burke Lake Park

December 22, 2014

On Saturday, June 15, 2013, local Boy Scouts from Troop 1140 (Springfield) participated in a community volunteer event to landscape an area at Burke Lake Park. The scouts were joined by Virginia Delegate Dave Albo, Fairfax County Supervisor Pat Herrity, officials from the Fairfax County Park Authority, residents from the nearby South Run Regency community and representatives from the 95 Express Lanes project.

The officials and volunteers in attendance planted 10 trees, provided under the 95 Express Lanes 1,000 Trees in 1,000 Days program. Through the 1,000 Trees program, Transurban-Fluor is partnering with communities located near the 95 Express Lanes construction corridor and pledging to plant 1,000 trees in 1,000 days.

"South Run is largely a community of heavily-treed lots and common spaces that abuts Burke Lake Park where the dam renovation took place," said Chuck Caposell, Trustee, South Run Regency. "We are grateful for the efforts of Supervisor Herrity who, along with the generosity of Transurban-Fluor, has secured 75 trees for the park including ten located near our community."

Supervisor Herrity identified the Burke Lake Park project site and submitted an application to the 1,000 Trees program.

"This is a win win – the community need perfectly fit the community outreach efforts of Transurban-Fluor. When the Burke Lake dam underwent repairs recently, many trees had to be removed to allow equipment to enter the park," Herrity said. "The trees Transurban-Fluor, the community, and the boy scouts planted will go a long way in keeping Burke Lake Park as one of Fairfax County's most beautiful and prized assets. I want to thank the partners on the 95 Express Lanes project for their commitment to the environment and our community."

Woodbridge Potomac Communities Civic Association: Cleaning up the Woodbridge area

December 22, 2014

About Woodbridge Potomac Communities Civic Association

With the constant development of buildings, roads and communities in the Northern Virginia area, it is becoming increasingly important to care for the environment. Roadways and public areas can become overgrown and covered in litter without proper care. Fortunately, there is a group of residents who care for the area in which they live, and work hard to keep their community beautiful. The Woodbridge Potomac Communities Civic Association (WPCCA) was founded by a group of individuals who value the wellbeing of their community and who work together to preserve it.

The WPCCA is a non-profit, non-partisan organization whose purpose is to unite Woodbridge communities on issues such as land use, environment, transportation and development.

The beautification committee is the most active committee in the WPCCA. The committee organizes a variety of events and programs that focus on improving the environment in the Prince William area. The programs include cleaning up Neabsco Creek, cleaning up Route 1 and adopting local gardens. Each year, the Woodbridge Potomac Communities Civic Association awards local businesses and residents that do an outstanding job of maintaining attractive and environmentally friendly properties in the Woodbridge area. The annual Beautification Awards are meant to inspire residents and business owners in the area to take pride in and invest in the aesthetic of their community.

95 Express Lanes Grant Support

The WPCCA Beautification Committee helps keep the Woodbridge area clean and unpolluted. The Association provides a venue for community members to engage in the issues of land use, community beautification, environment and development.

In 2008, the founders of the WPCCA came together with the goal of working to develop a plan to improve the Woodbridge community. "Litter pickups, landscaping, gardens and park investments are beneficial to residents that use and enjoy these amenities as well as businesses that operate in the community," said John Karnhak, president of WPCCA. "The litter prevention portion of our overall beautification program started when one of our members witnessed a person littering on the side of the road. Since then it has grown to include a widespread education campaign, with posters in many local stores."

To help cover the costs of the Beautification Committee's expenses, WPCCA applied for a 95 Express Lanes community grant.

The 95 Express Lanes team supported the WPCCA Beautification Committee because of its commitment to the well-being of the community.

"Transurban-Fluor takes pride in the communities we work and live in," said Kevin Ginnerty, Transurban's Director of Project Delivery. "We are pleased to support the Beautification Committee so that the Woodbridge Potomac Communities Civic Association can continue its great work for the community and environment."

More Information

For more information about the Woodbridge Potomac Communities Civic Association, the Beautification Committee and the work they are doing to improve the communities, visit: www.newwoodbridge.org/about-principi/civic-association.html.

To stay informed about the latest updates from WPCCA, please "like" their Facebook Page.

1,000 Trees in 1,000 Days Program Completed

December 22, 2014

As part of our long-term commitment to the communities in which we live, work and operate, Transurban-Fluor started the 1,000 Trees in 1,000 Days program in order to give back to the communities surrounding the I-395/95 corridors – and return some of the greenery, which makes our area so beautiful.

The tree plantings began in Fall 2012, and we are excited to announce that we reached our 1,000 trees commitment, with the last trees planted in November.   

Transurban-Fluor partnered with communities located near the Express Lanes construction corridor and provided a total of 1,000 Trees to 17 different organizations and communities – such as partnering with Girl Scout Troop 6115 to plant 22 trees at the Burke United Methodist Church in Burke, Virginia and assist students, teachers and clergy at St. Francis of Assisi Catholic Church and School in planting a ceremonial tree in Triangle, Virginia.

Applications were accepted and trees were awarded throughout the 29-month 95 Express Lanes construction schedule.

Transurban-Fluor Receives Eakin Philanthropy Award

December 5, 2014

On November 21, 2014, Transurban-Fluor was recognized by the Fairfax County Park Foundation for their support of Park Authority programs and projects at the 2014 Elly Doyle Park Service Awards ceremony in Fairfax, Virginia.

Transurban-Fluor was awarded the Eakin Philanthropy Award, which recognizes significant financial or in-kind contributions; projects with broad, long term benefits to the community and visionary contributions; all of which create new programs or facilities and provide a new approach to addressing community needs.

Since 2009, the 495 and 95 Express Lanes Community Grants awarded to the Fairfax County Park Foundation have helped support a broad spectrum of agency efforts – such as the Wakefield Run Stream Restoration and improvements to the Gerry Connolly Cross County Trail. 

To date, the 495 and 95 Express Lanes grants have been awarded to 112 organizations in the Express Lanes corridor through the Community Grant Program.  The Express Lanes Community Grant Program supports organizations that sustain, enhance or protect the local environment and communities surrounding the Express Lanes corridor.

We take a sustainable approach to all operations, projects and business practices to create the best outcomes for communities.  Our sustainability highlights three focus areas – be good neighbors, use less and think long term.  As the operators of the 495 and 95 Express Lanes, we are long term partners in the Northern Virginia region.

For more information on the 495 and 95 Express Lanes Community Grant Programs, please visit: https://www.495expresslanes.com/grant-program and http://95expresslanes.com/grant-program, respectively.

495 Express Lanes: The Second Year

December 1, 2014

Opened November 2012, the 495 Express Lanes have completed two full years of operations and have changed the commute on the Capital Beltway. The 495 Express Lanes continue to provide the region’s travelers with faster, more reliable trips, options for carpools and bus riders, and enhanced incident response.

Download this feature below to see key stats from our first two years of operations.

First-Time Forgiveness

October 27, 2014

Since the launch of the 495 Express Lanes two years ago, we have strived to implement a collection enforcement system that discourages those drivers who purposely receive the benefits of the Express Lanes without paying required tolls, while working to resolve payment issues with those drivers who inadvertently violate the rules. Additional education is needed for the region’s drivers to make sure they are properly using and displaying their E-ZPass devices.

As some drivers have discovered, if their E-ZPass device is not appropriately displayed in their vehicle, or if there are insufficient funds in their E-ZPass account or it is not properly linked to their license plate, Transurban looks to collect tolls through an invoice process, defined by Virginia law. This process includes escalating fees and, ultimately, civil penalties when bills are ignored. In an effort to help customers avoid these fees and fines, we are implementing a new set of policies and procedures as well as outreach to the community to address the concerns we have heard.

As of today, we have made the following changes to our processes for the 495 Express Lanes:

We implemented the “First-Time Forgiveness” program for all E-ZPass customers using the 495 Express Lanes. This program seeks to aid E-ZPass customers who unknowingly have issues on the Express Lanes. Key elements include:

  • No fees for E-ZPass customers – Customers will get a toll invoice if they have insufficient funds in their E-ZPass account, fail to link their license plate to their account or if they incorrectly mount their E-ZPass device. If E-ZPass customers contact the 495 Express Lanes within 60 days of their first trip, we will waive all fees when they provide evidence they have resolved these account issues with E-ZPass, and pay their tolls.
  • No additional penalties for incorrect addresses - In the event that we send an E-ZPass customer an invoice and the letter is returned with an unknown address, we will send the customer to debt collection. However, once debt collection locates the customer, Transurban will waive all fees if the customer contacts debt collection and provides evidence they have resolved these account issues with E-ZPass, and pays their tolls.
  • Self-imposed cap on court penalties - If travelers ignore the process above, we will seek to collect through court action. However, we will put a cap on the number of trips sent to court and pursue a maximum of $2,200 (which includes the administrative fee + civil penalties), plus tolls and court fees, regardless of the number of violations. The civil penalties are determined by Virginia code.

Please note that the first two pieces of this program apply only to first-time violators who are E-ZPass customers on the 495 Express Lanes. The customers need to contact 495 Express Lanes as soon as they realize there is an issue. This program is a means to support Express Lanes customers who have inadvertently made a mistake, and enables us to continue to pursue frequent violators with the full spectrum of fees and penalties authorized by Virginia law.

No longer will a first-time Express Lanes violator be taken to court for tens of thousands of dollars. Under this approach, a first-time violator who has incurred 20 infractions and requires court action, Transurban would pursue a maximum $2,200 instead of the $21,300 currently permitted by Virginia law.

In addition to the above program, Transurban has also taken the following steps:

  • Assigned additional resources, including a new full-time staff position, dedicated to reviewing driver complaints and resolving toll discrepancies.
  • Start sending the Virginia Department of Transportation (VDOT) a weekly list of E-ZPass transponder numbers with insufficient funds so that VDOT can alert those customers to correct the problem.
  • Work on an education campaign in conjunction with Virginia E-ZPass to reach drivers to ensure they know how to manage their E-ZPass accounts.
  • Work to get elected officials as well as other toll facilities in Virginia and Maryland to assist in getting the word out to travelers.

We want to ensure our customers have a good experience and are hopeful that the new customer service efforts will eliminate issues for good customers who have inadvertently made a mistake. In addition, these efforts will reduce the number of E-ZPass account management issues, offer a process to resolve toll invoices before they escalate into higher fines, and still provide a significant deterrent for those trying to avoid or ignore the tolls.

As reminder, all drivers can avoid invoices and escalating fees by following these E-ZPass tips:

  • Make sure your E-ZPass is correctly mounted in the car
  • Make sure your E-ZPass account is linked to your license plate
  • Make sure your E-ZPass account is in good standing with sufficient account funds
  • Consider setting your account up with auto replenishment to avoid having to remember your account balance
  • Make sure an E-ZPass can be read through your windshield. Some vehicle windshields are equipped with solar tint, rain sensors, heat reflective technologies or other materials that can interfere with the E-ZPass signal. Ensure your E-ZPass can be read through your windshield by contacting your E-ZPass agency or vehicle manufacturer if you have questions or concerns about your vehicle.

 

E-ZPass and the Express Lanes

October 22, 2014

The vast majority of customers travel on the Express Lanes with a valid E-ZPass® properly mounted in their vehicle and enjoy the convenience of the Express Lanes.  However, there are some drivers using the lanes without a valid E-ZPass properly mounted in their car.  We want to make sure these drivers know why they might receive a toll invoice and what to do when a toll invoice arrives.

In order to avoid toll notices and ensure a smooth trip on the Express Lanes, it’s important to keep the following in mind:

Make sure you have an E-ZPass before you use the Express Lanes.
E-ZPass is available at 75 convenient Northern Virginia retail locations including Wegmans, select Virginia DMVs and Giant Food Stores or at one of the E-ZPass Customer Service Centers; online; or by calling Virginia E-ZPass at (877) 762-7824.

Before your trip on the Express Lanes:

  • Make sure your E-ZPass is correctly mounted in your car
  • Make sure your E-ZPass account is linked to your license plate
  • Make sure your E-ZPass can be read through the windshield
  • Make sure your E-ZPass account is in good standing with sufficient funds in your account
  • Ensure your address is updated and correct with the DMV
  • Consider setting your account up with auto replenishment to avoid having to remember your balance

Need help?

Go to E-ZPass to:

  • Open an E-ZPass account
  • Add funding to your E-ZPass account
  • Address issues with your E-ZPass device
  • Update account information such as your license plate number and credit card information, etc.

Go to Express Lanes to:

  • Pay a missed toll
  • Dispute tolls on the Express Lanes
  • Pay an Express Lanes toll invoice
  • Report on-road issues

After you travel on the Express Lanes:

  • If you travel on the Express Lanes without an E-ZPass, take care of your missed toll online via Missed a Toll within five days of traveling on the Express Lanes without an E-ZPass to avoid penalties or additional fees
  • If it’s been more than five days since your trip on the Express Lanes, you will need to pay your toll online, via phone at 1-855-495-9777 or by mailing your payment to P.O. Box 28148, New York, NY 10087