Have questions about the Express Lanes? We’ve got you covered. Click between the sections below to see what other riders are asking and the answers to them.
What are the Express Lanes?
What does the partnership between the Virginia Department of Transportation and Transurban mean for the Express Lanes?
When can I use the Express Lanes?
What’s the speed limit on the Express Lanes?
How do you maintain free-flowing conditions on the Express Lanes?
Where can I see the rules of the road for the Express Lanes?
What’s the lane reversal schedule for the 95 and 395 Express Lanes?
What’s traveling like where the 95 Express Lanes and the 395 Express Lanes meet?
How do I read the digital signs above the 95 and 395 Express Lanes?
Can I use the Seminary Road southbound ramp from the 395 Express Lanes?
Can all travelers access the 95 and 395 Express Lanes outside rush hour and on weekends?
I exited the 395 Express Lanes at Eads St. to drop off slugs at the Pentagon/Pentagon City, can I get back on the 395 Express Lanes and continue to D.C. for free?
How has the Eads Street interchange changed?
Can I still get on the Lanes just before the 14th Street Bridge?
Do you have information about the 395 Express Lanes in other languages?
Can carpools and vanpools travel the Express Lanes for free at all times?
I drive a hybrid or a vehicle with clean fuel plates. Why can’t I use the Express Lanes for free?
Can motorcycles use the Express Lanes?
What is slugging?
I slug, how do the Express Lanes benefit me?
Can buses use the Express Lanes?
How can law enforcement use the Express Lanes?
Are commercial trucks allowed to use the Express Lanes?
Can I tow my boat or trailer on the Express Lanes?
Can taxi drivers use the Express Lanes?
Can I use the Express Lanes if I’m traveling in a rental vehicle?
I’m from out of town. Am I allowed to use the Express Lanes?
Are the Express Lanes tolled 24 hours-a-day?
What’s the toll rate?
How does dynamic pricing work?
How do I pay the tolls?
How will I know ahead of time what the toll will be so I can decide whether to use the Lanes?
Will the tolls change while I’m on the Lanes?
My destination isn’t on the pricing sign, how do I know what you’ll charge me?
I can see the price to travel to the last exit on the 495 Express Lanes no matter where I enter the Lanes. Why is this not the case on the 95 and 395 Express Lanes?
Is there a way to determine what the rates are prior to travel?
What happens if I enter the Express Lanes while the dynamic pricing message signs are blank?
Why do vehicles over 7 feet fall pay 3x the standard toll?
Can I pay cash for tolls on the Express Lanes?
Does everyone who uses the Express Lanes need an E-ZPass®?
Does a standard E-ZPass® work on the Express Lanes?
I don’t have an E-ZPass, but I do have a Smart Tag from Virginia, SunPass from Florida, or Peach Pass from Georgia. Will it work on the Express Lanes?
Do carpoolers need an E-ZPass®?
I have a Smart Tag, not an E-ZPass®. Will it work on the Express Lanes?
Where can I get an E-ZPass®?
How do I swap out my existing E-ZPass® for an E-ZPass® Flex?
What does the beep on the E-ZPass® Flex mean?
Is there an E-ZPass® Flex for bumper mounted transponders?
How can I travel toll-free on the Express Lanes with my bumper-mounted transponder?
How long does it take for my Express Lanes trip to post to my E-ZPass® account?
How do I use my E-ZPass® Flex?
My E-ZPass® Flex was set to HOV ON but I was charged a toll. Why did that happen?
How many people need to be in my vehicle to qualify for HOV?
How do you know who’s HOV and who’s paying a toll?
What happens if I use the Express Lanes without an E-ZPass®?
What happens if I forget to switch my E-ZPass® Flex from HOV mode to toll mode when I’m traveling with less than 3 people?
Why do I see troopers on the road so frequently?
What do you do with the video and data you collect on the Express Lanes?
What’s a toll invoice?
How do I pay a toll invoice?
What are the administrative fees for toll violations?
Why did the administrative fees on my invoice increase?
How long do I have to pay my invoice after receiving it in the mail?
What happens if I don’t pay my toll invoice?
How can I avoid future invoices?
How do I dispute an invoice?
What can I do if I’ve disputed a violation, but I’m not satisfied with the outcome?
I never received my invoice by mail but have been contacted by a debt collection agency. Why?
My E-ZPass® Flex was set to HOV mode and I had at least 3 people in my vehicle, but I still received a toll invoice. What should I do?
What do I do if I received a court summons in the mail?
Why did I receive a court summons?
What are the civil penalties for violating on the Express Lanes?
Can I prepay to avoid going to court?
How much are the court fees?
Do I need a lawyer on my court date?
What if I need to reschedule my court date?
How can I report accidents or hazardous conditions on the Express Lanes?
What safety measures are in place to manage incidents on the Express Lanes?
What’s the purpose of the “Express Assist” vehicles that patrol the Express Lanes?
What happens if I need to pull over in the Express Lanes?
Do you ever conduct maintenance on the Express Lanes?