Customer Care

The 95 Express Lanes have introduced new traffic patterns, new rules and a new E-ZPass requirement. We know that the 95 Express Lanes are a major transition and we're here to help.

If you have a question about recent travel or receive a toll notice in the mail, contact us immediately. We are here to work with you.

To help you have a good experience, we have a First-Time Forgiveness program for all E-ZPass customers using the Express Lanes. This program seeks to aid E-ZPass customers who unknowingly have issues on the Express Lanes. It includes:

  • Fee waiving
  • No penalty for returned mail
  • A self-imposed cap on potential court penalties

Get more details about the program.

If you have other questions or issues, this page will help direct you where to go for help.

Reach us by Phone:
1-855-495-XPRS (9777)

Reach us by Email

Reach us by Mail
Express Lanes
P.O. Box 23530
Alexandria, VA 22304

For more help, please check out our FAQs or contact us.