Rest assured that it is easy to use the Express Lanes without any issues at all.
We want your experience with the Express Lanes to be smooth both before and after your trip. On this page, get the information you need about how to use E-ZPass on the Express Lanes, the truth about how enforcement works and a message to our customers.
If you have questions or concerns about how to use the Lanes or a recent trip, do not hesitate to contact us. We are here to help you.
E-ZPass is the method of payment on the Express Lanes, just like a debit card used at the grocery store. We want your experience with the Express Lanes to be as smooth as possible. To avoid any issues, you must be sure to properly use your E-ZPass. Remember these simple rules.
The on-road technology captures the traveler's trips and charges a customer's E-ZPass account.
If no E-ZPass is read during a customer's trip, we review the license plate information. If the license plate is connected to an E-ZPass account with funding, we will charge the toll to that E-ZPass account. If the license plate is not linked to an E-ZPass account, we send a request to the DMV to look up a customer's address.
As some drivers have discovered, if their E-ZPass device is not appropriately mounted in their vehicle, if there are insufficient funds in their E-ZPass account or if their license plate is not properly linked to their E-ZPass account, they will receive an invoice for the unpaid tolls.
If you are an E-ZPass customer and you received an invoice, call us today. We want to work with you to collect the tolls and ensure you have no future issues on the Express Lanes.
If you received an invoice from the Express Lanes because your account did not have funds at the time you traveled, adding funds to your E-ZPass account will not take care of your outstanding invoices. You need to contact us at
Travelers who don't pay when they travel on the Express Lanes can pay their toll with a small fee of $1.50 online. But, if travelers don't do that, there is a process to try and collect a payment from those travelers. Here's how it works.
As the operator, we do not and cannot, by law, profit from administrative fees and civil penalties related to enforcement. Any administrative fees assessed for collection purposes are outlined by Virginia law and judges enforce the Virginia code and impose civil penalties for violations.
By properly managing your E-ZPass account, you can avoid receiving toll invoices. You should work with your E-ZPass agency to ensure your account remains in good standing, is properly funded and to update your payment information if necessary. While it's critical to manage and regularly monitor your account, it is also easy to do. Here are some tips and reminders to keep in mind when managing your account: