Press Release

Some Drivers Still Unclear Regarding E-ZPassĀ® and Express Lanes Basics

Mar 19, 2015

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Alexandria, Va.The 95 Express Lanes today announced that according to new research, while 95 Express Lanes customers are experiencing clear benefits from traveling on the 95 Express Lanes, some area drivers remain confused about the basic rules of the road and how to use E-ZPass. 

Drivers are largely positive about the 95 Express Lanes.  Seventy-five percent of 95 Express Lanes customers – drivers who have taken the Lanes and paid a toll at least once – report a positive impression of the Lanes.  Both 95 Express Lanes toll-paying customers (82 percent) and non-users (74 percent) think the 95 Express Lanes benefit the region.  According to 95 Express Lanes customers, time savings average 15 minutes. 

95 Express Lanes customers have a good understanding of how to use the road and its benefits, such as where to enter (82 percent) and where to exit (78 percent), that the 95 Express Lanes can save them time (84 percent) and that the Lanes help them avoid traffic on alternative routes (72 percent).

“We are pleased that drivers are experiencing the benefits of the 95 Express Lanes, such as faster travel, less congestion and more reliable travel times,” said Nic Barr, Vice President, Operations, Transurban.  “Using the Express Lanes is easy but some drivers still have questions about how the Lanes work and how to properly use E-ZPass.  We encourage all drivers with questions to visit our website – ExpressLanes.com – or to contact our customer service center at 1-855-495-9777.”

Non-95 Express Lane users need pricing and access information:

  • 60 percent say knowing the price of their trip in advance would be helpful in deciding whether and how often to use the 95 Express Lanes;
  • Only about half are certain of where they can get on (52 percent)  and get off (47 percent) the 95 Express Lanes, leaving many unsure of where to enter and exit;
  • 73 percent don’t know that toll-paying drivers traveling northbound on the 95 Express Lanes have to exit the Lanes during rush hour at the northern end, where the HOV lanes begin on I-395;
  • Nearly one third (31 percent) don’t know that an E-ZPass or E-ZPass Flex is required to use the 95 Express Lanes.

Drivers who haven’t yet traveled on the 95 Express Lanes can seek information and educational tools online.  Travelers can find detailed maps of the entry and exit points and learn the cost of their trip using the trip planning tool at ExpressLanes.com/on-the-road.  Drivers can also visit ExpressLanes.com to sign up for price alerts to be delivered via email or text message.  The 95 Express Lanes end and the HOV lanes begin just north of Edsall Road on I-395.  The HOV requirements on I-395 are in effect from 6 to 9 a.m.  A map of this area is available at ExpressLanes.com/transition.

Many toll-paying 95 Express Lanes customers don’t know important E-ZPass information:

  • Nearly 1 out of 5 (18 percent) don’t know it’s their responsibility to keep funds on their E-ZPass account;
  • More than a third (35 percent) don’t know they need to mount the E-ZPass near the rearview mirror;
  • 30 percent don’t know they need to link their license plate to their E-ZPass account.

Customers should follow the instructions that come with their E-ZPass and keep it funded, mounted properly and linked to their vehicle’s license plate.  Mounting the E-ZPass correctly helps ensure the E-ZPass signal can be read by tolling equipment at highway speeds.  If the E-ZPass cannot be read due to improper mounting, toll facility operators can locate and charge the E-ZPass account if the vehicle’s license plate has been linked to the account.  Drivers who travel with no available funds can receive an unpaid toll invoice for their trip.  

The research is based on an online survey conducted in February 2015 of 1,266 drivers in the Washington, D.C. metro area. 

About the Express Lanes

The 495 and 95 Express Lanes operate on the Capital Beltway and I-95 to provide drivers with faster and more predictable travel options in Northern Virginia.  Together the 495 and 95 Express Lanes create a region-wide network of free-flowing lanes for more than 40 miles from the Dulles Toll Road to Stafford County. Delivered through a public-private partnership between the Virginia Department of Transportation and Transurban, the Express Lanes give drivers reliable travel choices on two of northern Virginia’s most congested roadways.  For more information, please visit ExpressLanes.com

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