During the September 2014 quarter, both average daily and workday trips increased on the 495 Express Lanes compared to the September 2013 quarter. In September, Virginia State Police stepped up enforcement on the Express Lanes to deter HOV violators and reinforce Express Lanes regulations.
Traffic and Tolling
Average daily trips for the September 2014 quarter increased 14.3 percent compared to the prior corresponding quarter, September 2013. There was an average of 43,170 workday trips for the September 2014 quarter – a 14.9 percent increase from 37,574 in the September 2013 quarter.
The average dynamic toll charged during the September quarter was $2.89.
Traffic and Revenue Data (September Quarter 2014)
|495 EXPRESS LANES||SEPT. 14 QUARTER||SEPT. 13 QUARTER|
|Average Daily Trips||34,888||30,518|
|Average Workday Trips||43,170||37,574|
Note: There were two holidays during the September quarter (Independence Day and Labor Day).
High Occupancy Vehicles (HOV 3+) and exempt vehicles make up approximately 10.3 percent of customers.
Safety on the Express Lanes
The 495 Express Lanes Assist crews continue to patrol the Express Lanes to help travelers in case of an incident. They also patrol the Express Lanes for debris to keep the Express Lanes safe and clean for customers. Express Assist aided approximately 46 travelers in disabled vehicles during the September 2014 quarter. Since the Express Lanes opened, Express Assist has aided approximately 942 travelers.
The vast majority of Express Lanes customers understand that using E-ZPass is the best way to travel on the 495 Express Lanes. In the area near the Express Lanes, more than 48,000 customers signed up for E-ZPass in the September 2014 quarter. Drivers can avoid invoices and escalating fees by following these E-ZPass tips:
- Make sure their E-ZPass is correctly mounted in their car
- Make sure their E-ZPass account is linked to their license plate
- Make sure their E-ZPass account is in good standing with sufficient account funds
- Consider setting their account up with auto replenishment to avoid having to remember their account balance
Carpoolers traveling with an E-ZPass® FlexSM should be sure to travel with the E-ZPass in the correct mode – only flipping the switch to HOV mode when they have three or more people in the car.
Travelers with questions about E-ZPass should contact the E-ZPass agency that manages their account. Travelers can learn more about E-ZPass on the 495 Express Lanes website. Or, they may view additional information about the Express Lanes enforcement process. Travelers who take the Express Lanes without an E-ZPass can pay their toll and a small fee within five days of travel, at 495ExpressLanes.com/missedatoll.
Customer Care and Feedback
Customers continue to reach out to the Express Lanes to share how the Express Lanes affect their commute. Feedback from customers is shared via social media channels – Facebook and Twitter – and through emails and calls to the customer service center.